Comprehensive Smart Hotel Solution for Large-Scale Properties

Industry Background

The hotel industry is ultimately transitioning toward high-quality service as its core, integrating with lifestyle experiences—shifting focus from traditional accommodation to the new paradigm of "dining, entertainment, and leisure."

Accelerating Chain Expansion

  • Market saturation is accelerating industry consolidation, with chainization rates continuing to rise.
  • International hotel chains are entering the domestic market, competing directly with local hotels.

Smart Technology Becoming Standard

  • The accelerated digital and intelligent transformation of hotels is driving the rise of smart hotels, which will deliver an enhanced guest service experience.
  • Through intelligent management systems, hotels can achieve operational efficiency, addressing critical challenges such as severe homogenization, cumbersome check-in processes, and high labor communication costs.

Growing Demand for Integrated Solutions

  • Consumers are exhibiting diversified demands, shifting from price sensitivity to service sensitivity, while integrating personal lifestyle expectations into hotel stay requirements. Hotels must now accommodate more "Hotel+" multifunctional demand scenarios.

Business Pain Points

The hotel industry faces unique management challenges due to complex operational scenarios and high personnel density.
With numerous facilities and equipment on-site, any technical issues can directly compromise service quality.
As a specially regulated sector, hotels must comply with extensive legal and regulatory requirements.
The industry is experiencing growing staffing difficulties alongside steadily rising labor costs.
Safety Management
Safety Management
Personnel Management
Personnel Management
Facilities & Equipment Management
By building scenario-based solutions through smart IoT technologies, we empower hotels in their digital transformation and provide guests with a secure and comfortable environment.
Safety Management
Safety Management
Personnel Management
Personnel Management
Facilities & Equipment Management
By building scenario-based solutions through smart IoT technologies, we empower hotels in their digital transformation and provide guests with a secure and comfortable environment.

Business Architecture

The core of the Smart Hotel Integrated Solution is service, achieved through deep integration of scenarios and operations, ultimately delivering the highest quality guest experience.

Omnidirectional Security

Stranger Access Control 
Abnormal Behavion Recognition 
Smart Fire Protection 
Intelligent Inspection

Hotel Public Areas

Reception Service

Smart Parking 
Self Check-in

Parking Lot / Hotel Lobby

Guest Room Services

Smart Check-in 
Intelligent Guest Room Control
Transparent Cleaning

Guest Rooms / Linen Room

Food & Beverage Services

Dining Reception 
Facial Recognition Payments 
Back-of-House Management

Restaurant / Kitchen

Banquet Services

Smart Conference

Conference & Banquet

Building a Comprehensive Hotel Security System

Networked Management

Networked Management for Branch Operations with Hierarchical Control at Headquarters
Usage Logs of All Accounts Will Be Recorded
Watermarks Will Be Added to Video Footage During Viewing, with Mosaic Processing Applied to Selected Videos

Networked Management

Legacy Camera-Compatible
Hotel Behavior Analytics Box Added (detects falls, loitering, leafleting, etc.)
Algorithm Supports Iterative Updates

Unregistered Personnel Identification + Abnormal Behavior Recognition + Networked Management

Facial recognition during identity verification collects faces and adds them to an authorized personnel database. Individuals not in this database will trigger immediate alarms.
Smart devices installed at key access points (e.g., elevator lobbies) enable real-time alerts for unregistered personnel on each floor.
Intelligent cameras deployed in corridors and elevator lobbies use facial and body recognition, combined with spatiotemporal data, to perform cross-region tracking and confirm entry/exit records of unregistered individuals.

Networked Management

Networked Management for Branch Operations with Hierarchical Control at Headquarters
Usage Logs of All Accounts Will Be Recorded
Watermarks Will Be Added to Video Footage During Viewing, with Mosaic Processing Applied to Selected Videos

Networked Management

Legacy Camera-Compatible
Hotel Behavior Analytics Box Added (detects falls, loitering, leafleting, etc.)
Algorithm Supports Iterative Updates

Unregistered Personnel Identification + Abnormal Behavior Recognition + Networked Management

Facial recognition during identity verification collects faces and adds them to an authorized personnel database. Individuals not in this database will trigger immediate alarms.
Smart devices installed at key access points (e.g., elevator lobbies) enable real-time alerts for unregistered personnel on each floor.
Intelligent cameras deployed in corridors and elevator lobbies use facial and body recognition, combined with spatiotemporal data, to perform cross-region tracking and confirm entry/exit records of unregistered individuals.

Parking Management Services

Vehicle Entry

License plate recognition triggers automatic barrier lifting; Emergency call box available for abnormal release situations.

Parking Guidance

After vehicle entry, the system provides real-time vacant space guidance with directional indicators.

Parking Space Notification

Guiding drivers to available parking spaces through vacancy display screens and space indicator lights.

Illegal Parking Detection

Smart surveillance system identifies vehicles in restricted zones and triggers instant alarms for enforcement.

Self-Service Vehicle Locator

Query vehicle location by entering license plate number through search terminals, WeChat/APP.

QR Code Payment

WeChat Pay/Alipay QR code payment available for parking fees; Self-service payment at kiosk terminals.

Congestion Monitoring

Real-time vehicle flow monitoring with congestion diagnostics to optimize traffic throughput and enhance customer experience.

Vehicle Exit

Automatic barrier lifting for vehicle passage; One-touch emergency call for gate malfunction.

Smart Fire Safety Management

Stranger Access Control

According to the requirements of the "Counter-Terrorism Law", guests must undergo real-name registration when checking into hotels. Hotels are obligated to fulfill their management responsibilities by conducting proper identity verification and ensuring security within their premises. However, due to the high volume of guest turnover and instances of one ID being used for multiple occupants, it is extremely challenging for hotels to rely solely on manual methods to prevent unregistered individuals from staying or entering.

Using AI-powered intelligent measures to effectively manage unregistered personnel, enabling comprehensive control over the hotel's staff, assets, and property to prevent potential security risks.

Enhance hotel compliance management through digital solutions, with intelligent assistance to reduce administrative stress. Meanwhile, cut down on manpower investment in security and front desk operations, alleviating the cost pressure on business operations.

Abnormal Behavior Video Intelligent Alert

Through an AI open platform, abnormal behaviors within the hotel—such as loitering, unusual leaning, or people collapsing—are analyzed and identified, providing technical support for enhanced security management.

Business Architecture

The core of the Smart Hotel Integrated Solution is service, achieved through deep integration of scenarios and operations, ultimately delivering the highest quality guest experience.

Self Check-in Kiosk Interface Diagram (Check-in Section)

  • Identity Verification
  • Select Room Type
  • Payment & Choose Door Access Method
  • Check-in Completed

Smart Check-in Service

After the guest enters his/her face at the front desk, he/she can use the electronic doorplate to verify his/her identity and open the door after successful identity verification. Rapidly compare facial information to ensure that it is the tenant himself/herself, effectively protect the tenant's personal safety, and improve user experience.

Smart Guest Control Service

Achieves a 7+N+3 smart room ecosystem, namely 7 major controls in the guest room (door display, door lock, power supply, whole-house lighting, air conditioning, curtains, TV) + N customized scenes + 3-end linkage (interactive TV + mobile app + voice control), supplemented by sensor device recognition and voice system, to meet more guests' needs and enhance the guest experience.

Intelligent Inspection

Dining Reception Services

AI-enabled monitoring identifies guest reception status at restaurant entrances and tracks staff service timeliness during dining, providing actionable insights to optimize hotel restaurant operations in real-time.

F&B Guest Reception Recognition

Dining Service Process Monitoring

Smart Kitchen Alert Management System

AI and IoT-powered smart inspection system for hotel kitchens enables online intelligent monitoring, dynamic quantitative assessment, issue rectification, tiered precision supervision, and risk early warning. It fully implements food safety responsibilities in catering services and enhances food safety management standards in hotel kitchens.

Chef Hat Detection

Mask Wearing Verification

Uniform Compliance Check

Pest Activity Alert

Fire Safety Personnel Tracking

Trash Can Cover Monitoring

Staff Health Certification

Ambient Condition Monitoring

Disinfection Supervision

Public live broadcast supervision

Guest Service Robot Solution

The hotel offers various guest service solutions, leveraging digital systems and robotic delivery to enhance efficiency and service quality.

Hot Work Personnel Attendance Monitoring

Unattended open flames at cooking stations pose significant fire hazards. Our dual-spectrum thermal imaging system, integrated with operational logic, detects both high temperatures and staff absence in designated zones. When unattended conditions persist beyond preset durations, the system triggers audible-visual alarms to effectively prevent pot dry-boiling incidents and mitigate fire risks in hotel kitchens.

Visible Light Monitoring
Non-Visible Light Monitoring
Software Interface

Smart Conference Services

Delivering end-to-end conference solutions encompassing pre-event preparation, in-session collaboration, and post-event management, to optimize efficiency and convenience for both internal and external meetings at hotels.

Pre-Event Preparation

In-Session Collaboration

Post-Event Coordination

Hangzhou Grand Hotel

Hotel Background

Hangzhou Grand Hotel, as one of the landmark buildings in the city, is situated in Hangzhou's most bustling commercial and financial hub—Wulin Square—boasting an unparalleled location with exceptional transportation convenience. Standing at a height of 112 meters with 32 floors, the hotel offers panoramic views of West Lake to the south and overlooks the Grand Canal to the north. It is a high-star international business hotel integrating guest rooms, dining, and entertainment.

Business Requirements

The hotel industry faces severe homogenization, making the enhancement of guest experiences and operational efficiency a perpetual pursuit for hotel management.

Value Proposition

The hotel offers facial-recognition check-in services to enhance the guest experience, improve operational efficiency, and elevate its smart hospitality standards.

Solution Framework

After completing identity verification at the front desk, the system captures facial data and integrates with the Property Management System (PMS) to enable facial recognition for check-in, elevator access control, and payment authentication.

The hotel has customized facial recognition door access devices tailored to its aesthetic style, which trigger the door lock to open upon successful identification.

Hangzhou Kaihao Hotel

Project Overview:

The Hangzhou Aocheng Kaihao Hotel, located in Qianjiang Century City, Hangzhou, features over 200 guest rooms, all equipped with facial recognition for check-in. The system enables face-scan registration, facial recognition door access, elevator control via facial recognition, alarms for unregistered individuals, and self-service check-in. The hotel commenced operations at the end of 2018.

Main Products:

ntelligent cameras, identity verification devices, wall-mounted facial recognition terminals, hotel locks, self-check-in kiosks, wireless cameras, parking lot systems, etc.